HI! Little Friends wants you to be happy with your purchase!
Returns Policy
Please check for damages and report within 48 hours of receiving product.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for the next steps!
We accept returns or exchanges for online orders for exchanges, store credit and returned payment only for unopened, unused, and unwashed items within 20 days of product arrival. Items must be in original packaging with tags still attached. Please note that refund or exchange will not be issued if items do not meet these requirements.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The customer is responsible for return shipping charges.
To make a return for store credit please send the item you wish to return in a securely sealed package. Returns or exchanges should be sent pre-paid.
Once Little Friends' has received your return/exchange for ONLINE ORDERS, please allow 5-7 business days for processing (including store credit, refund and/or exchange to be shipped). A refund will be issued to the original form of payment. We need the item whether it is damaged or not to be returned back to us in order to issue any return or store credits.
ALL RETURNS SHIP BACK TO FOLLOWING ADDRESS:
273 Athol Ave.
Oakland CA 94606
We are not responsible for shipments that are lost or stolen, this is up to the client/customer to file a claim with USPS or UPS. Once an item/items have been delivered it is the sole responsibility of the customer.
We are NOT responsible for packages that are not picked up from the postal office/UPS or redeliveries. Please schedule this on your own terms. If a package is returned back to us due to misinformation on shipping address or non attempt for delivery or pick up with will not be responsible for re-shipment fees/postage. Any packages left unattended and not delivered back to us at customers own expense will be customers responsibility until this package if fully returned back to us. If a package is lost due to returned package via usps or any postal carrier it will not be our responsibility.